Join Krista Roberts, Director of Success Services at ClientSuccess, as she leads this bi-weekly webinar series dedicated to helping CSMs drive value from the ClientSuccess platform. These 60-min sessions, provide an overview of key platform features anchored on real-world use cases helping end-users explore new ways to leverage ClientSuccess.
Join us on select Thursdays at 1pm EST/10am PST with new content throughout the year!
2025 Masterclass Webinar Series Recordings
2024 Masterclass Webinar Series Recordings
2022 Masterclass Webinar Series Recordings
Usage Data: How to Ingest It and Use It to Power Your Customer Strategy
Usage Data: How to Ingest It and Use It to Power Your Customer Strategy
Design a Scorecard to Helps Drive Non-linear Goals
Design a Scorecard to Helps Drive Non-linear Goals
Managing and Optimizing Engagement Tracking
Managing and Optimizing Engagement Tracking
SuccessScore: Defining, Designing and Mastering Customer Health
SuccessScore: Defining, Designing and Mastering Customer Health
Powering Your Playbooks with SuccessCycles
Powering Your Playbooks with SuccessCycles
Mastering the Pulse Score
Mastering the Pulse Score
Goals: Build, Track and Report on Success
Goals: Build, Track and Report on Success
The Digital Touch - Customer Success at Scale
The Digital Touch - Customer Success at Scale
Tracking and Managing Upsell, Cross-Sell and Down-Sell Revenue
Tracking and Managing Upsell, Cross-Sell and Down-Sell Revenue
Customer Pulse Reason Report: How to Win Hearts and Change Minds at the Executive Table
Customer Pulse Reason Report: How to Win Hearts and Change Minds at the Executive Table
Engagement Report: How to Effectively Plan for CSM Capacity with Data
Engagement Report: How to Effectively Plan for CSM Capacity with Data
The Renewal Health Report - How to Log Your Way to a Clear Visual Forecast
The Renewal Health Report - How to Log Your Way to a Clear Visual Forecast
Managing the Metrics that Power Your Business
Managing the Metrics that Power Your Business